Councillors will vote on a new behaviour protocol after incidents of disrespect. Aims for respectful interactions.
Council CEO Susan Halliwell described Hayes’ language as “appalling” and “disrespectful,” emphasizing that staff should not be treated poorly. Colleagues also found the language “deplorable” and showed “great concern” following the incident.
Hayes characterized the conversation as friendly “banter.” Representing Winkfield and Warfield East, she claimed staff were not genuinely offended and apologized for her actions.
Councillors will soon vote on a new protocol at a full council meeting set for March 12. A report indicates the protocol seeks to ensure high standards and appropriate interactions by assessing council culture.
The protocol emphasizes harmonious relationships built on respect, courtesy, trust, honesty, and understanding. It discourages exploitation of position, acknowledging the potential for councillors to intimidate officers, particularly junior staff.
The protocol also notes how familiarity can compromise respect. The investigation, conducted by Richard Lingard, cost the council £2,000. Lingard reported difficulties reaching Hayes and described a Zoom call as “disjointed and argumentative.”
Mike Forster similarly labeled Hayes’ words “deplorable,” while Hayes’ side argued that facts were “incomplete” and that Lingard held a “predetermined” view.
Borough solicitor and monitoring officer Sanjay Prashar asserted that serious claims are investigated fairly. He explained that Lingard was selected for a neutral probe to ensure impartiality. Prashar clarified the aim is upholding expected values and standards, with the awareness of there being associated costs.