Bucks Council compensates a woman £350 after housing benefit errors caused uncertainty and financial strain.
The woman, referred to as Miss W in the report, moved into supported living last October, arranged by the council. She did not receive housing benefit, prompting her mother, Mrs. Y, to complain on her behalf. Miss W struggled to afford the weekly rent of £135.
Mrs. Y stated that her daughter experienced stress and accumulated rent debt due to the council’s inadequate planning and communication. Miss W’s monthly income of only £708 further exacerbated the situation.
The council acknowledged their error, admitting that Miss W received benefits advice late, six weeks after her move. They agreed that the advice should have been provided sooner, ideally before she moved. The watchdog concurred with this assessment.
The watchdog concluded that the mistake caused her uncertainty, suggesting that moving Miss W there wasn’t a well-considered decision. A council review last April revealed Miss W’s unhappiness with her living situation and inability to meet her care needs.
The report noted that support staff did not establish a strong connection with her and should dedicate more time to her. Council leader Angela Macpherson addressed the situation, stating that the council accepted the findings and apologized to Miss W and her mother.
Macpherson emphasized the extensive help provided by the council, including pre-move-in advice and discussions about choices and their consequences. However, she acknowledged their failure to fully explain housing benefits in this instance and reiterated their apology. Furthermore, staff will receive reminders about the process to prevent future issues.