A taxi driver refused a ride to a disabled woman and her assistance dog. The firm has now terminated his services.
The law protects people with assistance dogs. Drivers can’t refuse them, unless medically exempt. The driver sped off, leaving Victoria in pain. She also felt very cold.
Apollo Taxis sent another car quickly. This let Victoria finish her trip. They stopped using the first driver. They don’t allow discrimination.
Victoria, age 33, had visited a house. She was moving to it near Accrington. Tired and cold, she chose a taxi.
Victoria showed the newspaper a video. It shows her outside the train station. The driver said she must mention dogs. He said they have special dog cars.
Victoria said Molly is an assistance dog. Legally, taxis must take them. He then started the car. The driver then drove away.
Apollo Taxis said the driver was registered elsewhere. He will not drive for them again. Molly assists Victoria with her disability.
Apollo Taxis fired a driver due to this incident. They called his refusal unacceptable. It broke company rules and the law. Apollo Taxis will improve driver training. They commit to accessible transport.