A couple received incorrect cushion orders multiple times from SCS, causing frustration and delays over nine months.
They received the wrong order three times over nine months. The wrong pillows caused them stress. The cushions had issues, like wrong size and color. One set was correct on only one side.
On February 12, things got worse. They received yet another wrong order. The cushions were both the wrong size and color, leading Dave to question how they got it wrong.
Dave tried many ways to fix it, but had little success. He faced long waits on the phone, sent emails and photos, and visited the store in person.
Dave mentioned the costs for SCS, thinking couriers must have cost a lot. He feels frustrated with such a big company, feeling like they are hitting a wall.
SCS has over 100 stores in the UK, including locations in Birstall, Wakefield, and Huddersfield. They call themselves the “UK’s leading sofa specialists”. SCS apologized for the problems to a news source.
SCS said they are working to fix it. A spokesperson apologized, knowing it caused problems for the customer. Their team contacted the customer directly, also wanting to reach a good solution.
SCS takes customer concerns seriously. Dave said Sue got a call last week. They said to expect an email soon. That email arrived on Monday morning.
It asked them for details again, specifically information sent February 18. Dave said no progress has happened until now. He remains unsure about the situation and is still waiting for a response. He has many cushions to soften the blow.