Croydon Council is under fire for failing to address serious damp and mould issues in a family’s home for 39 months.
A Housing Ombudsman report highlighted Croydon’s failures, coinciding with the upcoming Awaab’s Law set to take effect in October 2025. This law mandates faster responses from landlords to damp and mould issues, a critical measure in light of Awaab Ishak’s tragic death from mould exposure.
Croydon Council admitted its failure, acknowledging poor record-keeping and inadequate tracking of the family’s needs. The council ultimately paid the family £3,325.22 and apologized for its mistakes.
The tenant, his wife, and their five children lived in the Croydon Council property plagued by leaks and mould. He requested an inspection, and in 2021, the council suggested a transfer to a similar, larger property.
However, the initial transfer request was denied due to a lack of available properties. After a ceiling collapse and water tank flood in August 2022, the family temporarily moved out during repairs, returning in November.
Despite the repairs, the mould and condensation persisted, prompting further complaints from the tenant who sought a property move and compensation. The landlord was aware of the situation but didn’t prioritize a transfer, instead advising him to bid on smaller houses.
Mould treatment was carried out in 2023 and 2024, but the tenant remained concerned and escalated the case to the Ombudsman. Poor record-keeping and delays negatively impacted the family, especially given that three members suffer from asthma.
Richard Blakeway emphasized the importance of landlords addressing damp and mould problems swiftly. He also stressed the need for better record-keeping and improved communication.
Awaab’s Law specifically requires open and accurate communication, which is often hindered by poor record-keeping. The council must maintain accurate records of repair status, and senior leaders need to prioritize effective record management. Furthermore, feedback from complaints is crucial for landlords to improve their responses.
Awaab’s Law also mandates quick emergency repairs, within 24 hours, for damp, mould, and other significant hazards.
Croydon Council stated they are taking the report seriously and apologized for failing the family, emphasizing that everyone deserves a safe, damp and leak-free home where issues are addressed promptly.
They further stated that tackling leaks and mould is a key priority and that they have improved record keeping. They have improved services including a team of experts to address damp and mould while also adding resourses for complaints.