Are you looking to begin or advance your career with one of the most prestigious IT giants in India? Here’s your chance! 🌟
Tata Consultancy Services (TCS), one of the world’s leading IT and consulting firms, is conducting a Direct Walk-In Drive in Mumbai for International Voice Process roles. This is a golden opportunity for freshers and experienced professionals with excellent communication skills to join a global brand and build a rewarding career in customer service.
About Tata Consultancy Services (TCS)
Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions with a presence in over 46 countries. For over 50 years, TCS has been helping some of the world’s largest organizations transform digitally and achieve sustainable growth.
As part of the Tata Group, one of India’s most respected business conglomerates, TCS provides a stable and growth-oriented work environment. The company emphasizes innovation, technology, and continuous learning — making it one of the most desirable workplaces in the world.
🌐 Official Website: www.tcs.com
Job Overview: International Voice Process
| Category | Details |
|---|---|
| Job Title | Customer Support Executive – International Voice Process |
| Company Name | Tata Consultancy Services (TCS) |
| Industry Type | IT Services, BPM / BPO |
| Department | Customer Success / BFSI Operations |
| Employment Type | Full-Time, Permanent |
| Experience Required | 0 – 5 Years |
| Job Location | Mumbai, Thane, Navi Mumbai |
| Salary | Not Disclosed (Competitive with Market Standards) |
| Walk-In Date | 15th November 2025 |
| Time | 9:00 AM – 12:00 PM |
| Venue | Tata Consultancy Services Ltd, Intellion Square (TRIL IT4), A Wing, 1st Floor, Infinity IT Park, General A.K. Vaidya Marg, Malad (East), Mumbai – 400097 |
| Education Qualification | Graduate (Except BE/BTech) / HSC with Experience |
| Eligible Streams | B.Com, BA, BBA, BMS, BBM, BAF, BBI, BSc (Except IT & CS) |
| Preferred Candidates | Freshers & Experienced (0–5 Years) |
Job Description
The International Voice Process at TCS is an excellent role for individuals passionate about providing exceptional customer experiences and interacting with international clients.
As a Customer Service Executive, you will handle inbound calls, manage customer queries, and ensure service levels are consistently maintained.
Key Responsibilities:
- Handle daily customer interactions efficiently and courteously.
- Ensure all Service Level Agreements (SLAs) are met at both team and individual levels.
- Maintain zero availability downtime during shift hours.
- Monitor and improve key performance indicators (KPIs) such as RSAT, AHT, and Customer Experience.
- Apply corrective measures based on feedback to enhance service quality.
- Stay updated with process changes and product information.
- Maintain professionalism and empathy while interacting with customers.
Eligibility Criteria
TCS welcomes both freshers and experienced professionals for this role.
For Freshers:
- Must have completed graduation in B.Com, BA, BBA, BBM, BAF, BBI, or BSc (Except IT & CS).
- Year of Passing: 2024 or 2025 batch only.
- Strong English communication skills are mandatory.
For Experienced Candidates:
- Minimum 12 months of experience in international customer service (voice process).
- Graduates with 12 months of experience or HSC with 18 months of experience are eligible.
- Experience should be in a contact center or BPO setup.
Note:
- BE/BTech and Postgraduates are not eligible.
- Salary credit must be through banks only (no cash salary accepted).
- All educational and employment documents are mandatory during the interview process.
Key Skills Required
- Excellent verbal and written communication in English.
- Ability to handle international customers with professionalism.
- Strong understanding of customer service principles and KPIs.
- Patience, empathy, and problem-solving mindset.
- Willingness to work in rotational shifts, including nights.
- Knowledge of CRM tools and call handling systems (preferred).
Salary & Benefits
While TCS hasn’t disclosed the exact salary, it offers competitive pay packages in line with industry standards for both freshers and experienced candidates.
Employee Benefits Include:
- 🩺 Health insurance and wellness programs
- 📈 Performance-based incentives
- 🎓 Continuous learning & certification support
- 🌍 Global exposure with top-tier clients
- 💻 Modern infrastructure and digital tools
- 👩💼 Inclusive work culture with strong job security
Why Join TCS?
Working with TCS means being part of a global family that values innovation, integrity, and growth. Whether you’re a fresher starting out or an experienced professional, TCS offers a platform to learn, grow, and make an impact.
✅ Work with international clients
✅ Develop strong communication & leadership skills
✅ Enjoy job stability with a Fortune 500 company
✅ Experience career growth in customer engagement & global service delivery
🔥 Apply Now – TCS for International Voice Process – Mumbai
| Platform | Apply / Join Links |
|---|---|
| Platform Link | Click Here |
| Official Apply Link | Click Here (Official) |
| WhatsApp Group |
Join Here
|
| Telegram Group |
Join Here
|
Walk-In Details
📅 Date: 15th November 2025
⏰ Time: 9:00 AM – 12:00 PM
📍 Venue:
Tata Consultancy Services Ltd
Intellion Square (TRIL IT4), A Wing, 1st Floor,
Infinity IT Park, General A.K. Vaidya Marg,
Malad (East), Mumbai – 400097
🪪 Documents to Carry:
- Updated Resume
- Government ID Proof (Aadhaar/PAN/Passport)
- All Educational & Work Experience Certificates
- Passport-size Photograph
Conclusion:-
If you’re looking for a career with one of the most trusted IT brands, this TCS Walk-In Drive is your gateway. With a focus on international customer service, career stability, and professional growth, this role is perfect for both freshers and those with BPO experience.
👉 Mark your calendar for 15th November and take your first step toward a successful career with Tata Consultancy Services.