DPD Apologises After Courier Vaults Fence Instead of Knocking

A delivery driver caused trouble. The company, DPD, apologized later. He jumped a seven-foot fence instead of knocking. Minjae and Joanna Kim live in Canterbury. They were surprised to find him there.

The Kims wanted the insulin delivery at the front door. Mrs. Kim found the situation strange. She wondered why he didn’t knock. She worried about her five-year-old son. A stranger climbing in is scary for kids. She also feared damage to their old fence.

The Kims started filming with their Ring doorbell. The video captured the driver’s actions. He dropped the package back out of the yard. Then, he climbed over the fence again. Mr. Kim confronted him behind the house.

The driver said climbing the fence was “easier.” He did this instead of ringing the doorbell. The Kims think he panicked when questioned. He then took the package away again. The insulin needed to be re-sent by the medical firm.

DPD apologized for the delivery mistake. The company claimed the Kims asked him to retrieve it. They say the gate was supposedly locked. The couple denies telling him to get it. DPD said he asked about redoing the delivery properly.

The company states he wanted a new security image at the front. They claim the Kims denied this request. DPD says the package went back to the sender. The sender confirmed receipt the next day. A replacement then went to the recipient.

The Kims insist the driver never asked to reprocess. They contacted the police regarding the incident. Because it’s trespassing, it’s a civil issue. Similar events have been caught on doorbell cameras. A postman in Margate threw a package over a fence. Thieves stole plant pots on the Hoo Peninsula. Doorbell cameras captured these events.