Teesside Park’s Hays Travel unveils a major refit with a special tech expansion, enhancing customer experience.
The tech shows land, cruise, and other trips in a real way. It uses projections on walls and the floor. Jane Schumm works at Hays Travel. She said they are improving their branches.
This update is the most advanced one so far. The wall makes the branch exciting, she added. The team’s results are already great. Libby Gray manages the Teesside Park team.
The shop now has more space and better exchange services. They increased the number of desks for agents. They went from having ten to now having fourteen. The shop has a double foreign exchange area.
It’s more energy-efficient too. The layout helps people move around easier. A faster internet lets agents help customers quicker. Libby said her team loves the improved branch. They think it is open, bright, and fun.
They feel really excited to meet new customers. They booked cruises and many other trips in January. The special wall is amazing, Libby explained. It shows what experiences are like. Customers can see themselves on a ship.
They can plan their dinner. They can choose their cruise cabin easier. The wall creates a better experience. They sold trips thanks to Royal Caribbean. People explored the Icon of the Seas on the wall.
People also booked family holidays. Many want to see more of the world. Customers want good prices but better travel. They often upgrade their flights and add experiences.