The hub provides counter services and has staff from major banks available for customer assistance in Risca.
The Post Office runs a counter there, allowing people to do normal cash things. This service is for all big bank customers and runs Monday through Friday, 9 AM to 5 PM.
Bankers are also there to help you handle tough banking questions. Each bank has its own day to visit, with Barclays there on Monday for its customers. NatWest’s day is Tuesday for customer help.
Wednesday has Halifax in the morning and Santander in the afternoon. Lloyds is available on Thursdays, and HSBC is coming soon on Fridays.
Cash Access UK’s CEO, Gareth Oakley, said the Risca hub now has a stable location. He said this helps people and businesses a lot, giving them cash and bank help. The community banker helps with harder issues.
Finding the right spot took a while because it needs to be easy to get to for everyone. Cash Access UK likes this location a lot, as it is right downtown where people can use it.
Wales now has nine open hubs, and two more hubs were suggested for the people.
Ruth Jones, an MP, talked about local branches and how vital these services are to residents. She feels many miss out because of location and some people don’t like doing things online. They need a good face-to-face option, and the Risca hub helps the community directly by allowing people to manage money locally.