Michael credits the Bishop Auckland Safe Night Hub for turning his life around, offering support and a new home.
The Angel Trust runs this hub, with support from Durham County Council. You can find it in Bishop Auckland, and they even offer transport from other areas. They particularly help hospital patients, often homeless and unable to return home after discharge.
Michael, who is 41, received hot meals, coffee, and support at the hub. This happened while he waited for a mental health check, after which he was taken to a hospital.
After leaving the hospital, Michael was homeless. He stayed at the hub for eight nights. The staff found him a furnished home with the help of Home Group. They also arranged counseling appointments, and The Angel Trust provided a bike and bus pass, helping him access other support.
Michael now lives in Shildon and loves his new home. He volunteers at the Safe Night Hub twice each week.
Michael shared his story with the council and Sue Snowdon, the Lord Lieutenant for Durham. He aimed to demonstrate the hub’s significant impact on his life.
“They changed my life,” Michael said, emphasizing the hub and team’s invaluable support. “I don’t know where I’d be now.” He added that the staff were kind on his first night, making him feel safe and comfortable. Leaving the hospital and going to the hub felt like joining a family.
Although the team helped him find a house, their support didn’t stop there. “The aftercare has been brilliant,” Michael said. “They regularly call me to see how I’m doing.” He concluded by calling them “angels.”
The hub, a sitting service rather than a shelter with beds, provides food, seats, and laundry. It also offers access to computers and phones.
The team is present all night, providing support and non-judgmental advice on mental health, housing, money, and other topics. They also assist with forms for other services, acting as a vital safety net.
The next day, people receive soup and hand-knitted items such as gloves, hats, and scarves. They can return the following night if needed, as The Angel Trust works toward long-term solutions.
Councillor Alan Shield said Michael’s story demonstrates the hub’s impact. He added that it highlights why this service is essential.
Clair Mcgregor, the chief executive, expressed her pride in the hub and the staff’s work. She affirmed that the team greatly helps people.
The council collaborates with the NHS for joined-up healthcare. They provide online mental health support to people of all ages.